Managing and Maintaining a Microsoft Windows Server 2003 Environment (70-290)

Managing and Maintaining Physical and Logical Devices
Manage basic disks and dynamic disks.
Monitor server hardware. Tools might include Device Manager, the Hardware Troubleshooting Wizard, and appropriate Control Panel items.
Optimize server disk performance.
o Implement a RAID solution.
o Defragment volumes and partitions.
Troubleshoot server hardware devices.
o Diagnose and resolve issues related to hardware settings.
o Diagnose and resolve issues related to server hardware and hardware driver upgrades.
Install and configure server hardware devices.
o Configure driver signing options.
o Configure resource settings for a device.
o Configure device properties and settings.
Managing Users, Computers, and Groups
Manage local, roaming, and mandatory user profiles.
Create and manage computer accounts in an Active Directory environment.
Create and manage groups.
o Identify and modify the scope of a group.
o Find domain groups in which a user is a member.
o Manage group membership.
o Create and modify groups by using the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in.
o Create and modify groups by using automation.
Create and manage user accounts.
o Create and modify user accounts by using the Active Directory Users and Computers MMC snap-in.
o Create and modify user accounts by using automation.
o Import user accounts.
Troubleshoot computer accounts.
o Diagnose and resolve issues related to computer accounts by using the Active Directory Users and Computers MMC snap-in.
o Reset computer accounts.
Troubleshoot user authentication issues.
Managing and Maintaining Access to Resources
Configure access to shared folders.
o Manage shared folder permissions.
Troubleshoot Terminal Services.
o Diagnose and resolve issues related to Terminal Services security.
o Diagnose and resolve issues related to client access to Terminal Services.
Configure file system permissions.
o Verify effective permissions when granting permissions.
o Change ownership of files and folders.
Troubleshoot access to files and shared folders.
Managing and Maintaining a Server Environment
Monitor and analyze events. Tools might include Event Viewer and System Monitor.
Manage software update infrastructure
Manage software site licensing.
Manage servers remotely.
o Manage a server by using Remote Assistance.
o Manage a server by using Terminal Services remote administration mode.
o Manage a server by using available support tools.
Troubleshoot print queues.
Monitor system performance.
Monitor file and print servers. Tools might include Task Manager, Event Viewer, and System Monitor.
o Monitor disk quotas.
o Monitor print queues.
o Monitor server hardware for bottlenecks.
Monitor and optimize a server environment for application performance.
o Monitor memory performance objects
o Monitor network performance objects
o Monitor process performance objects
o Monitor disk performance objects
Manage a Web server
o Manage Internet Information Services (IIS).
o Manage security for IIS.
Managing and Implementing Disaster Recovery
Perform system recovery for a server.
o Implement Automated System Recovery (ASR).
o Restore data from shadow copy volumes.
o Back up files and System State data to media.
o Configure security for backup operations.
Manage backup procedures.
o Verify the successful completion of backup jobs.
o Manage backup storage media.
Recover from server hardware failure.
Restore backup data.
Schedule backup jobs.

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (70-291)

Implementing, Managing, and Maintaining IP Addressing
Configure TCP/IP addressing on a server computer.
Manage DHCP.
o Manage DHCP clients and leases.
o Manage DHCP Relay Agent.
o Manage DHCP databases.
o Manage DHCP scope options.
o Manage reservations and reserved clients.
Troubleshoot TCP/IP addressing.
o Diagnose and resolve issues related to Automatic Private IP Addressing (APIPA).
o Diagnose and resolve issues related to incorrect TCP/IP configuration.
Troubleshoot DHCP.
o Diagnose and resolve issues related to DHCP authorization.
o Verify DHCP reservation configuration.
o Examine the system event log and DHCP server audit log files to find related events.
o Diagnose and resolve issues related to configuration of DHCP server and scope options.
o Verify that the DHCP Relay Agent is working correctly.
o Verify database integrity.
Implementing, Managing, and Maintaining Name Resolution
Install and configure the DNS Server service.
o Configure DNS server options.
o Configure DNS zone options.
o Configure DNS forwarding.
Manage DNS.
o Manage DNS zone settings.
o Manage DNS record settings.
o Manage DNS server options.
Monitor DNS. Tools might include System Monitor, Event Viewer, Replication Monitor, and DNS debug logs.
Implementing, Managing, and Maintaining Network Security
Implement secure network administration procedures.
o Implement security baseline settings and audit security settings by using security templates.
o Implement the principle of least privilege.
Install and configure software update infrastructure.
o Install and configure software update services.
o Install and configure automatic client update settings.
o Configure software updates on earlier operating systems.
Monitor network protocol security. Tools might include the IP Security Monitor Microsoft Management Console (MMC) snap-in and Kerberos support tools.
Troubleshoot network protocol security. Tools might include the IP Security Monitor MMC snap-in, Event Viewer, and Network Monitor.
Implementing, Managing, and Maintaining Routing and Remote Access
Configure Routing and Remote Access user authentication.
o Configure remote access authentication protocols.
o Configure Internet Authentication Service (IAS) to provide authentication for Routing and Remote Access clients.
o Configure Routing and Remote Access policies to permit or deny access.
Manage remote access.
o Manage packet filters.
o Manage Routing and Remote Access routing interfaces.
o Manage devices and ports.
o Manage routing protocols.
o Manage Routing and Remote Access clients.
Manage TCP/IP routing.
o Manage routing protocols.
o Manage routing tables.
o Manage routing ports.
Implement secure access between private networks.
Troubleshoot user access to remote access services.
o Diagnose and resolve issues related to remote access VPNs.
o Diagnose and resolve issues related to establishing a remote access connection.
o Diagnose and resolve user access to resources beyond the remote access server.
Troubleshoot Routing and Remote Access routing.
o Troubleshoot demand-dial routing.
o Troubleshoot router-to-router VPNs.
Maintaining a Network Infrastructure
Monitor network traffic. Tools might include Network Monitor and System Monitor.
Troubleshoot connectivity to the Internet.
Troubleshoot server services.
o Diagnose and resolve issues related to service dependency.
o Use service recovery options to diagnose and resolve service-related issues.

Configuring Microsoft Windows Vista Client (70-620)

Installing and upgrading Windows Vista
Identify hardware requirements.
Perform a clean installation.
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Upgrade to Windows Vista from previous versions of Windows.
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Upgrade from one edition of Windows Vista to another edition.
* Troubleshoot Windows Vista installation issues.
* Install and configure Windows Vista drivers.

Configuring and troubleshooting Post-installation system settings

* Troubleshoot post-installation configuration issues.
* Configure and troubleshoot Windows Aero.
* Configure and troubleshoot parental controls.
* Configure Microsoft Internet Explorer.

Configuring Windows security features

* Configure and troubleshoot User Account Control.
* Configure Windows Defender.
* Configure Dynamic Security for Microsoft Internet Explorer 7.
* Configure security settings in Windows Firewall.

Configuring network connectivity

* Configuring networking by using the Network and Sharing Center.
* Troubleshoot connectivity issues.
* Configure remote access.

Configuring applications included with Windows Vista

* Configure and troubleshoot media applications.
* Configure Windows Mail.
* Configure Windows Meeting Space.
* Configure Windows Calendar.
* Configure Windows Fax and Scan.
* Configure Windows Sidebar.

Maintaining and optimizing systems that run Windows Vista

* Troubleshoot performance issues.
* Troubleshoot reliability issues by using built-in diagnostic tools.
* Configure Windows Update.
* Configure data protection.

Configuring and troubleshooting mobile computing

* Configure mobile display settings.
* Configure mobile devices.
* Configure Tablet PC software.
* Configure power options.

(OR)

Installing, Configuring, and Administering Microsoft Windows XP Professional (70-270)

Installing Windows XP Professional

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Perform and troubleshoot an attended installation of Windows XP Professional.
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Perform and troubleshoot an unattended installation of Windows XP Professional.
o Install Windows XP Professional by using Remote Installation Services (RIS).
o Install Windows XP Professional by using the System Preparation Tool.
o Create unattended answer files by using Setup Manager to automate the installation of Windows XP Professional.
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Upgrade from a previous version of Windows to Windows XP Professional.
o Prepare a computer to meet upgrade requirements.
o Migrate existing user environments to a new installation.
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Perform post-installation updates and product activation.
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Troubleshoot failed installations.

Implementing and Conducting Administration of Resources

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Monitor, manage, and troubleshoot access to files and folders.
o Configure, manage, and troubleshoot file compression.
o Control access to files and folders by using permissions.
o Optimize access to files and folders.
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Manage and troubleshoot access to shared folders.
o Create and remove shared folders.
o Control access to shared folders by using permissions.
o Manage and troubleshoot Web server resources.
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Connect to local and network print devices.
o Manage printers and print jobs.
o Control access to printers by using permissions.
o Connect to an Internet printer.
o Connect to a local print device.
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Configure and manage file systems.
o Convert from one file system to another file system.
o Configure NTFS, FAT32, or FAT file systems.
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Manage and troubleshoot access to and synchronization of offline files.

Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers

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Implement, manage, and troubleshoot disk devices.
o Install, configure, and manage DVD and CD-ROM devices.
o Monitor and configure disks.
o Monitor, configure, and troubleshoot volumes.
o Monitor and configure removable media, such as tape devices.
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Implement, manage, and troubleshoot display devices.
o Configure multiple-display support.
o Install, configure, and troubleshoot a video adapter.
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Configure Advanced Configuration Power Interface (ACPI).
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Implement, manage, and troubleshoot input and output (I/O) devices.
o Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader.
o Monitor, configure, and troubleshoot multimedia hardware, such as cameras.
o Install, configure, and manage modems.
o Install, configure, and manage Infrared Data Association (IrDA) devices.
o Install, configure, and manage wireless devices.
o Install, configure, and manage USB devices.
o Install, configure, and manage hand held devices.
o Install, configure, and manage network adapters.
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Manage and troubleshoot drivers and driver signing.
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Monitor and configure multiprocessor computers.

Monitoring and Optimizing System Performance and Reliability

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Monitor, optimize, and troubleshoot performance of the Windows XP Professional desktop.
o Optimize and troubleshoot memory performance.
o Optimize and troubleshoot processor utilization.
o Optimize and troubleshoot disk performance.
o Optimize and troubleshoot application performance.
o Configure, manage, and troubleshoot Scheduled Tasks.
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Manage, monitor, and optimize system performance for mobile users.
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Restore and back up the operating system, System State data, and user data.
o Recover System State data and user data by using Windows Backup.
o Troubleshoot system restoration by starting in safe mode.
o Recover System State data and user data by using the Recovery console.

Configuring and Troubleshooting the Desktop Environment

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Configure and manage user profiles and desktop settings.
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Configure support for multiple languages or multiple locations.
o Enable multiple-language support.
o Configure multiple-language support for users.
o Configure local settings.
o Configure Windows XP Professional for multiple locations.
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Manage applications by using Windows Installer packages.

Implementing, Managing, and Troubleshooting Network Protocols and Services

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Configure and troubleshoot the TCP/IP protocol.
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Connect to computers by using dial-up networking.
o Connect to computers by using a virtual private network (VPN) connection.
o Create a dial-up connection to connect to a remote access server.
o Connect to the Internet by using dial-up networking.
o Configure and troubleshoot Internet Connection Sharing (ICS).
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Connect to resources by using Internet Explorer.
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Configure, manage, and implement Internet Information Services (IIS).
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Configure, manage, and troubleshoot Remote Desktop and Remote Assistance.
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Configure, manage, and troubleshoot an Internet Connection Firewall (ICF).

Configuring, Managing, and Troubleshooting Security

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Configure, manage, and troubleshoot Encrypting File System (EFS).
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Configure, manage, and troubleshoot a security configuration and local security policy.
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Configure, manage, and troubleshoot local user and group accounts.
o Configure, manage, and troubleshoot auditing.
o Configure, manage, and troubleshoot account settings.
o Configure, manage, and troubleshoot account policy.
o Configure, manage, and troubleshoot user and group rights.
o Troubleshoot cache credentials.
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Configure, manage, and troubleshoot Internet Explorer security settings.

Exchange Server 2007, Configuring (70-236)

Installing and Configuring Microsoft Exchange Servers

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Prepare the infrastructure for Exchange installation.
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Prepare the servers for Exchange installation.
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Install Exchange.
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Configure Exchange server roles.

Configuring Recipients and Public Folders

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Configure recipients.
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Configure mail-enabled groups.
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Configure resource mailboxes.
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Configure public folders.
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Move mailboxes.
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Implement bulk management of mail-enabled objects.

Configuring the Exchange Infrastructure

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Configure connectors.
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Configure the antivirus and anti-spam system.
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Configure transport rules and message compliance.
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Configure policies.
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Configure public folders.
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Configure client connectivity.

Monitoring and Reporting

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Monitor mail queues.
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Monitor system performance.
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Perform message tracking.
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Monitor client connectivity.
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Create server reports.
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Create usage reports.

Configuring Disaster Recovery

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Configure backups.
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Recover messaging data.
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Recover server roles.
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Configure high availability.

(OR)

Implementing and Managing Microsoft Exchange Server 2003 (70-284)

Installing, Configuring, and Troubleshooting Exchange Server 2003

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Prepare the environment for deployment of Exchange Server 2003
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Install, configure, and troubleshoot Exchange Server 2003
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Install, configure, and troubleshoot Exchange Server 2003 in a clustered environment
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Upgrade from Exchange Server 5.5 to Exchange Server 2003
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Migrate from other messaging systems to Exchange Server 2003
o Use the Migration Wizard to migrate from other messaging systems
o Migrate from other Exchange organizations
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Configure and troubleshoot Exchange Server 2003 for coexistence with other Exchange organizations
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Configure and troubleshoot Exchange Server 2003 for coexistence with other messaging systems
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Configure and troubleshoot Exchange Server 2003 for interoperability with other SMTP messaging systems

Managing, Monitoring, and Troubleshooting Exchange Server Computers

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Manage, monitor, and troubleshoot server health
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Manage, monitor, and troubleshoot data storage
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Manage, monitor, and troubleshoot Exchange Server clusters
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Perform and troubleshoot backups and recovery
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Remove an Exchange Server computer from the organization

Managing, Monitoring, and Troubleshooting the Exchange Organization

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Manage and troubleshoot public folders
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Manage and troubleshoot virtual servers
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Manage and troubleshoot front-end and back-end servers
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Manage and troubleshoot connectivity
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Monitor, manage, and troubleshoot infrastructure performance

Managing Security in the Exchange Environment

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Manage and troubleshoot connectivity across firewalls
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Manage audit settings and audit logs
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Manage and troubleshoot permissions
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Manage and troubleshoot encryption and digital signatures
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Detect and respond to security threats

Managing Recipient Objects and Address Lists

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Manage recipient policies
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Manage user objects
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Manage distribution and security groups
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Manage contacts
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Manage address lists

Managing and Monitoring Technologies that Support Exchange Server 2003

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Diagnose problems arising from host resolution protocols
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Diagnose problems arising from Active Directory issues
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Diagnose network connectivity problems