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Cisco Voice over IP v1.0 (40hrs)
Cisco Voice over IP (CVOICE) provides an understanding of converged voice and data networks and also the challenges faced by the various network technologies. The course also provides network administrators and network engineers with the knowledge and skills required to integrate gateways and gatekeepers into an enterprise VoIP network. This course is one of several courses in the Cisco Certified Voice Professional (CCVP) track that addresses design, planning, and deployment practices and provides comprehensive hands-on experience in configuration and deployment of VoIP networks.
Objectives
Upon finishing this course, you will be able to:
* Describe VoIP, voice gateways, special requirements for VoIP calls, codecs and codec complexity, and how DSPs are used as media resources on a voice gateway
* Configure gateway interconnections to support VoIP and PSTN calls and to integrate with a PSTN and PBX
* Describe the basic signaling protocols that are used on voice gateways and configure a gateway to support calls using the various signaling protocols
* Define a dial plan, describe the purpose of each dial plan component, and implement a dial plan on a voice gateway
* Implement gatekeepers and directory gatekeepers, and identify redundancy options for gatekeepers
* Implement a Cisco UBE gateway to connect to an Internet telephony service provider
Importance
The CVOICE course is a prerequisite for networking professionals involved in planning, designing and implementing voice transport across IP networks.
Audience
Network engineers, architects, and support staff who:
* Maintain and configure voice and data network devices
* Are considering various methodologies to implement Voice over IP (VoIP)
* Require a fundamental understanding of the issues and solutions related to implementation
* Require a fundamental understanding of packet telephony technologies that are common for both enterprise and service provider applications
Prerequisite Knowledge
The knowledge and skills that a learner must have before attending this course are as follows:
* Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing
* Basic internetworking skills taught in Interconnecting Cisco Network Devices (ICND), or equivalent knowledge
* Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
* Knowledge of traditional public switched telephone network (PSTN) operations and technologies
Course Outline
Introduction to VoIP
* Introducing VoIP
* Introducing Voice Gateways
* Specifying Requirements for VoIP Calls
* Understanding Codecs, Codec Complexity, and DSP Functionality
Voice Port Configuration
* Understanding Call Types
* Configuring Analog Voice Ports
* Understanding Dial Peers
* Configuring Digital Voice Ports
* Understanding QSIG
VoIP Gateway Implementation
* Implementing H.323 Gateways
* Implementing MGCP Gateways
* Implementing SIP Gateways
Dial Plan Implementation on Voice Gateways
* Understanding Dial Plans
* Implementing Numbering Plans
* Configuring Digit Manipulation
* Configuring Path Selection
* Implementing Calling Privileges on Cisco IOS Gateways
H.323 Gatekeepers
* Introducing Gatekeepers
* Configuring Basic Gatekeeper Functionality
* Implementing Gatekeeper-Based CAC
ITSP Connectivity
* Understanding Special Requirements for External VoIP Connections
* Implementing a Cisco UBE
Implementing Cisco Unified Communications IP Telephony Part 1 v1.0 (40hrs)
Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0 prepares you for installing and configuring, a Cisco Unified Communications Manager solution in a single site. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution. This course includes lab activities in which you will perform postinstallation tasks, configure Cisco Unified Communications Manager and switches, implement Media Gateway Control Protocol (MGCP) gateways; and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP) and voice mail integration as well as numerous user telephone features.
Objectives
Upon finishing this course, you will be able to:
* Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade
* Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management
* Configure Cisco Unified Communications Manager to support on-cluster calling in a single-site deployment
* Implement a dial plan in Cisco Unified Communications Manager to make internal calls and place calls within the public switched telephone network (PSTN)
* Configure Cisco Unified Communications Manager media resources, features, and voice-mail integration
Importance
The course is of utmost importance for all network engineers responsible for Cisco IP telephony (IPT) solutions based on the Cisco Unified CallManager Release 6.0.
Audience
Network Designers, Network Administrators, Network Engineers, Network Managers and Systems Engineers deploying Cisco IPT solutions.
Prerequisite Knowledge
Working knowledge of fundamental terms and concepts of computer networking, to include LANs, WANs, and IP switching and routing
* Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
* Fundamental knowledge of converged voice and data networks
* Working knowledge of the MGCP and its implementation on Cisco IOS gateways
Course Outline
Introduction to Cisco Unified Communications Manager
* Understanding Cisco Unified Communications Manager Architecture
* Understanding Cisco Unified Communications Manager Deployment and Redundancy Options
* Installing and Upgrading Cisco Unified Communications Manager
Administration of Cisco Unified Communications Manager
* Understanding Cisco Unified Communications Manager Administration Options
* Managing Services and Initial Configuration of Cisco Unified Communications Manager
* Managing User Accounts in Cisco Unified Communications Manager
Single-Site On-Net Calling
* Understanding Endpoints in Cisco Unified Communications Manager
* Configuring Cisco Catalyst Switches for Endpoints
* Implementing and Hardening IP Phones
Single-Site, Off-Net Calling
* Implementing MGCP Gateways in Cisco Unified Communications Manager
* Configuring Cisco Unified Communications Manager Call-Routing Components
* Implementing Cisco Unified Communications Manager Digit Manipulation
* Implementing Calling Privileges in Cisco Unified Communications Manager
* Implementing Call Coverage in Cisco Unified Communications Manager
Implementation of Media Resources, Features, and Applications
* Implementing Media Resources
* Configuring Cisco Unified Communications Manager User Features
* Configuring Presence-Enabled Speed Dials and Lists
* Integrating Cisco Unified Communications Manager with Voice-Mail Systems
* Implementing Cisco Unified Video Advantage
Implementing Cisco Unified Communications IP Telephony Part 2 v1.0 (40hrs)
Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2) v6.0 prepares you for installing and configuring, a Cisco Unified Communications Manager solution in a multisite environment. This course focuses on Cisco Unified CallManager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution. It also includes H.323 and Media Gateway Control Protocol (MGCP) gateway implementation, the use of a Cisco Unified Border Element, and configuration of Survivable Remote Site Telephony (SRST), different mobility features, and voice security.This course includes lab activities in which you will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable call admission control (CAC) and automated alternate routing (AAR), a feature that allows rerouting of calls over the public switched telephone network (PSTN) in case of no available bandwidth. There are labs for implementing Cisco Unified Communications Manager Device Mobility, Cisco Unified Communications Manager Extension Mobility, Cisco Unified Mobility, and voice security.
Objectives
Upon finishing this course, you will be able to:
* Describe the issues in multisite deployments and their solutions, and describe and configure required dial plan elements
* Implement call-processing resiliency in remote sites using SRST, MGCP fallback, and Cisco Unified Communications Manager Express
* Implement CAC to prevent oversubscription of the IP WAN
* Implement Cisco IOS Tcl and VoiceXML applications, along with mobility features such as Cisco Unified Communications Manager Device Mobility, Cisco Unified Communications Manager Extension Mobility, and Cisco Unified Mobility, so that users are reachable via their office phone numbers, regardless of their physical location and the various devices they may use.
* Secure a Cisco Unified Communications IP telephony deployment
Importance
The course is of utmost importance for network engineers dealing with advanced features of Cisco Call Manager in Cisco IPT solutions based on the Cisco Unified CallManager Release 6.0.
Audience
* Network designer
* Network administrator
* Network engineer
* Network manager
* Systems engineer
Prerequisite Knowledge
Working knowledge of converged voice and data networks
* Working knowledge of MGCP, session initiation protocol (SIP), and H.323, as well as their implementation on Cisco IOS gateways
* Ability to configure and operate Cisco routers and switches
* Ability to configure and operate Cisco Unified Communications Manager in a single-site environment
Course Outline
Multisite Deployments
* Identifying Issues in a Multisite Deployment
* Identifying Solutions for a Multisite Deployment
* Implementing Multisite Connections
* Implementing a Dial Plan for Multisite Deployments
Centralized Call-Processing Redundancy
* Examining Remote Site Redundancy Options
* Implementing SRST and MGCP Fallback
* Implementing Cisco Unified Communications Manager Express in SRST Mode
Bandwidth Management and Call Admission Control
* Implementing Bandwidth Management
* Implementing Call Admission Control
Features and Applications for Multisite Deployments
* Implementing Call Applications on Cisco IOS Gateways
* Implementing Device Mobility
* Implementing Extension Mobility
* Implementing Cisco Unified Mobility
IP Telephony Security
* Understanding Cryptographic Fundamentals and PKI
* Understanding Native Cisco Unified Communications Manager Security Features and Cisco Unified Communications Manager PKI
* Implementing Security in Cisco Unified Communications Manager
Troubleshooting Cisco Unified Communications Systems v1.0 (40hrs)
The Troubleshooting Cisco Unified Communications Systems (TUC) course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level, and for components such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure. This is a troubleshooting course and the learners should spend 60–70 percent of their time in the lab.
Objectives
Upon finishing this course, you will be able to:
* Use a systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems
* When given a trouble call that has been categorized as a Cisco Unified CallManager-related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
* Diagnose a call setup issue and resolve the issues
* Troubleshoot the quality of both voice and video streams
* Given a trouble call that has been isolated to a Cisco Unified Communications system component application, the learner will be able to isolate the specific problem, propose a solution, and, where appropriate, implement the solution.
Importance
The course is of utmost importance for network personnel involved in operating and troubleshooting Cisco Unified Communications Solution.
Audience
The primary audience for this course comprises network administrators and engineers. The secondary audience for this course includes system engineers and may also include network managers.
Prerequisite Knowledge
Sound fundamental networking knowledge
* Voice fundamentals: Cisco Voice over IP (CVOICE)
* Call Agent (Cisco Unified CallManager) skills and knowledge: Cisco IP Telephony Part 1 and Part 2 (CIPT1 and CIPT2)
* Voice Infrastructure: Implementing Gateways and Gatekeepers (GWGK)
* An understanding of factors that affect voice and video quality: Implementing Cisco Quality of Service (QOS)
Course Outline
A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
* Introducing Cisco Unified Communications Systems Troubleshooting
* Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
* Gathering Information for Troubleshooting
Troubleshoot Cisco Unified CallManager-Related Issues
* Troubleshooting Common Endpoint Registration Issues
* Troubleshooting Cisco Unified CallManager Availability Issues
* Troubleshooting Cisco Unified CallManager Security Issues
* Troubleshooting Database Replication Issues
* Troubleshooting LDAP Replication Issues
* Troubleshooting Common Gateway Registration Issues
Troubleshoot Call Setup Issues
* Introducing Call Setup Issues and Causes
* Troubleshooting On-Premises Single-Site Calling Issues
* Troubleshooting Offsite Call Issues
* Troubleshooting Intercluster Dial Plan Issues
* Troubleshooting Gatekeepers in a Cisco Unified Communications System
Troubleshoot Voice and Video Quality Issues
* Defining Common Voice and Video Quality Issues
* Troubleshooting VoIP Quality Problems
* Troubleshooting Echo
* Troubleshooting Quality Problems of Cisco Unified Video Advantage
Application Integration and Media Resource Issues
* Troubleshooting Common Cisco Unity Integration Issues
* Troubleshooting CTI Issues
* Troubleshooting Media Resources
Implementing Cisco Quality of Service v1.0 (40hrs)
Implementing Cisco Quality of Service (QOS) v2.2 provides learners with in-depth knowledge of quality of service (QoS) requirements, conceptual models such as Best Effort, Integrated Services (IntServ) and Differentiated Services (DiffServ), and the implementation of QoS on Cisco IOS platforms. The curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS.
Case studies and lab exercises included in the course help learners to apply the concepts mastered in individual modules to real-life scenarios. The course also gives learners design and usage rules for various advanced QoS features and the integration of QoS with underlying Layer 2 QoS mechanisms. This gives learners the opportunity to design and implement efficient, optimal, and trouble-free multiservice networks.
Objectives
Upon finishing this course, you will be able to:
* Explain the need to implement Quality of Service (QoS) and explain methods for implementing and managing QoS
* Identify and describe different models used for ensuring QoS in a network and explain key IP QoS mechanisms used to implement the models
* Explain the use of Modular QoS Command Line Interface (CLI) [MQC] and AutoQoS to implement QoS on the network
* Use Cisco QoS queuing mechanisms to manage network congestion
* Use Cisco QoS congestion avoidance mechanisms to reduce the effects of congestion on the network
* Use Cisco QoS traffic policing and traffic shaping mechanisms to effectively limit the rate of network traffic
* Successfully use Cisco link efficiency mechanisms to improve the bandwidth efficiency of the link
* Correctly select the most appropriate QoS mechanisms for providing QoS using Cisco best practices
Importance
The QoS course is of utmost importance for all engineers that need advanced knowledge of IP Quality of Service mechanisms for implementation in either large enterprise or Internet Service Provider networks.
Audience
The primary audience for this course is as follows:
* Pre- and post-sales technical engineers responsible for designing, implementing, or troubleshooting networks
* Network architects responsible for designing multiservice networks to carry voice, video, and data traffic in an enterprise or service provider environment
* CCIP candidates
The secondary audience for this course comprises the CCIE Routing and Switching candidates as well as CCIE Service Provider candidates.
Prerequisite Knowledge
Completion of Interconnecting Cisco Networking Devices (ICND) or Cisco Certified Networking Associate (CCNA). The Configuring BGP on Cisco Routers course (BGP) or equivalent is recommended because some BGP background is assumed for the QoS course.
Course Outline
Introduction to IP QoS
* Understanding the Need for QoS
* Understanding QoS
* Implementing QoS
The Building Blocks of IP QoS
* Identifying Models for Implementing QoS
* Understanding the Integrated Services Model
* Understanding the Differentiated Services Model
* Identifying QoS Mechanisms
* Understanding QoS in the Life of a Packet
Introduction to Modular QoS CLI and AutoQoS
* Introducing Modular QoS CLI
* Introducing Cisco AutoQoS VoIP
* Introducing Cisco AutoQoS Enterprise
Classification and Marking
* Understanding Classification and Marking
* Using MQC for Classification
* Using MQC for Class-Based Marking
* Using NBAR for Classification
* Configuring QoS Preclassify
* Configuring QoS Policy Propagation Through BGP
* Configuring LAN Classification and Marking
Congestion Management
* Introducing Queuing
* Understanding Queuing Implementations
* Configuring FIFO and WFQ
* Configuring CBWFQ and LLQ
* Configuring LAN Congestion Management
Congestion Avoidance
* Introducing Congestion Avoidance
* Introducing RED
* Configuring Class-Based Weighted RED
* Configuring Explicit Congestion Notification
Traffic Policing and Shaping
* Understanding Traffic Policing and Traffic Shaping
* Configuring Class-Based Policing
* Configuring Class-Based Shaping
* Configuring Class-Based Shaping on Frame Relay Interfaces
* Frame Relay Voice-Adaptive Traffic Shaping and Fragmentation
Link Efficiency Mechanisms
* Understanding Link Efficiency Mechanisms
* Configuring Class-Based Header Compression
* Configuring Link Fragmentation and Interleaving
QoS Best Practices
* Understanding Traffic Classification Best Practices
* Deploying End-to-End QoS
* Providing QoS for Security
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