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Written Exam (120hrs)
CallManager
Codecs/Regions
Redundancy (CM Groups/Device Pool)
Dial Plan: Gatekeeper, SIP Proxy, Route Patterns, Route Groups, Route Lists, Digit Manipulation and Digit Analysis
Music On Hold
Conferencing (Audio and Video)
Transcoding
Media Termination Points
CM Features: Extension Mobility, IPMA, Attendant Console, Call Park, Pickup
Phone Settings
CTI, TAPI and JTAPI Interface
QoS
Link Efficiency: LFI, MLPPP, FRF.12, cRTP, VAD
Classification and Marking
Congestion Management: Queuing
CAC: RSVP, GK
Traffic Policing and Shaping
LAN QoS
CM CAC and GK. Hub and Spoke/Fully Meshed MPLS
Telephony Protocols
SCCP
RTP & cRTP
MGCP
SIP
H323
Analog and TDM Signaling
Unity
Integration
MWI, SMDI
DPA
Call Handlers
Unified Messaging
VPIM
IOS IP Telephony Skills
SRST
CME
CUE
IP IVR/IPCC Express
Speech Recognition
ICD Functions
Database Lookups
VXML
Security
DHCP Snooping
MCS OS Hardening
Phone Authentication and Encryption
TCP/UDP Port List
Firewalls and Application Layer Gateways (ALG)
NAT
Infrastructure Protocols
DNS
TFTP
NTP
Inline Power: Cisco and 802.3af
Application Protocols
IP Multicast
Video
Fax and Modem
Operations and Network Management
Lab Exam (100hrs)
Implement and Troubleshoot Campus Infrastructure and Services
VLAN
DHCP
TFTP
NTP
Implement and Troubleshoot CUCM Endpoints
CUCM SCCP Endpoints
CUCM SIP Endpoints
Implement and Troubleshoot CUCME Endpoints
CUCME SCCP Endpoints
CUCME SIP Endpoints
Implement and Troubleshoot Voice Gateways
T1/E1 PRI
T1/E1 CAS
H.323
MGCP
SIP
H.323 RAS
IP-IP Gateway/CUBE
Implement and Troubleshoot Call Routing Policies
Route Patterns and Dial-peers
Digit Manipulations and Translations
Class of Services
Route Selection Preference and Redundancy
Mobility and Single Number Reach
Implement and Troubleshoot High Availability Features
SRST
AAR
Implement and Troubleshoot Media Resources
CODEC Selection and Flexibility
Conference Bridges
Transcoder
Music-on-hold
Media Resources Preference and Redundancy
Other CUCM Media Resources
Implement and Troubleshoot Supplementary Services
Call Park
Call Pickup
Barge
Callback
Other Supplementary Services
Implement and Troubleshoot Other CUCM Voice Applications
Extension Mobility
IPMA
Other CUCM Voice Applications
Implement and Troubleshoot QoS and CAC
L2/L3 Traffic Classifications and Policing
L2/L3 Queuing Mechanisms
L2 LFI
RSVP
Call Admission Control
Implement and Troubleshoot Messaging
Cisco Unity Connection
Cisco Unity Express
Call Handling and Routing
Implement and Troubleshoot Cisco Unified Contact Center Express
Advanced Configuration
Script Customization
Redundancy
Implement and Troubleshoot Cisco Unified Presence
CUCM Presence
Cisco Unified Presence Server Integration
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